Introducing Centenant STM

The complaints feature removes the need for chaotic and public Whatsapp groups to log complaints.

Each trustee can be assigned to a complaint category. When a complaint is logged then the complaint is automatically assigned to the designated trustee/s.

When a complaint is being processed the system allows for contact directly through the system via email or SMS to either the complainant or the subject of the complaint. All this communication is logged in the system and allows for transparency when complaints are handled. All the complaint details can be seen in the complaint reports section along with the correspondence related to the complaint.

When a complaint is logged the system allows for media like images or mp3 to be attached as proof of the complaint.

Each tenant can view their own complaints and the status of the complaint.

Only the trustees and complainants can view the complaints logged by the complainant making the whole complaint process anonymous to the other tenants.

Notifications allow the trustees to send out notifications to a selected audience (Everyone, Trustees, Owners or Tenants). The notification can be in email or SMS format.

The system allows for easy adding or removing of a "trustee status" that provides access to the management part of the system for the sectional title. It also allows for adding of an administrator account for an outside party to access the management features.

The Approvals feature provides a space where a document or quote can be loaded that needs to be approval by the trustees. It also has a voting feature where the trustees then vote on the approval loaded.

The vendor management gives the trustees the ability to load the information of trusted vendors that is then accessible to all to view in case they need the contact details.

The unit management gives the ability to assign garages or parking to specific units. It also has the information of the tenant and the owner of the unit if it is different from the tenant.

One key feature is that NO outside party can register and assign themselves to a unit of sectional title. The assignment is done by trustees for each unit. The system also automatically registers a user and sends them the login details when they are assigned to a unit.

Tenants can log a pet application that needs to be approved by the trustees. Each application has the option to add an image of the pet in question along with other information like pet type, breed, gender and if the pet has been neutered.

Each tenant has the ability to register their domestic worker information and vehicle registration information. This is then visible to the trustees in case it is needed.

Centenant STM is accessible anywhere from cellphone or PC where internet is available.