Introducing Centenant STM

What is Centenant STM?

Unlike other popular software solutions available, Centenant STM is a software solution designed to assist trustees with the daily management of sectional title communities. Featuring tools such as complaint management, pet registrations, and much more, it streamlines essential tasks to make governance easier.

Developed in collaboration with a sectional title complex, Centenant STM is tailored to address the unique challenges and management needs associated with sectional titles. From handling tenant interactions to overseeing community operations, it empowers trustees to manage their responsibilities efficiently and effectively.

See a more detailed list of features available below:

Trustee Dashboard with summary details

Complaints:

The complaints feature removes the need for chaotic and public Whatsapp groups to log complaints.

Each trustee can be assigned to a complaint category. When a complaint is logged then the complaint is automatically assigned to the designated trustee/s.

When a complaint is being processed the system allows for contact directly through the system via email or SMS to either the complainant or the subject of the complaint. All this communication is logged in the system and allows for transparency when complaints are handled. All the complaint details can be seen in the complaint reports section along with the correspondence related to the complaint.

When a complaint is logged the system allows for media like images or mp3 to be attached as proof of the complaint.

Each tenant can view their own complaints and the status of the complaint.

Only the trustees and complainants can view the complaints logged by the complainant making the whole complaint process anonymous to the other tenants.
Trustee Dashboard with summary details

Notifications:

Notifications allow the trustees to send out notifications to a selected audience (Everyone, Trustees, Owners or Tenants). The notification can be in email or SMS format.
Trustee Dashboard with summary details

Trustee Management

The system allows for easy adding or removing of a "trustee status" that provides access to the management part of the system for the sectional title. It also allows for adding of an administrator account for an outside party to access the management features.
Trustee Dashboard with summary details

Approvals:

The Approvals feature provides a space where a document or quote can be loaded that needs to be approval by the trustees. It also has a voting feature where the trustees then vote on the approval loaded.
Trustee Dashboard with summary details

Vendor Management:

The vendor management gives the trustees the ability to load the information of trusted vendors that is then accessible to all to view in case they need the contact details.
Trustee Dashboard with summary details

Unit Management:

The unit management gives the ability to assign garages or parking to specific units. It also has the information of the tenant and the owner of the unit if it is different from the tenant.

One key feature is that NO outside party can register and assign themselves to a unit of sectional title. The assignment is done by trustees for each unit. The system also automatically registers a user and sends them the login details when they are assigned to a unit.
Trustee Dashboard with summary details

Pet Applications:

Tenants can log a pet application that needs to be approved by the trustees. Each application has the option to add an image of the pet in question along with other information like pet type, breed, gender and if the pet has been neutered.
Trustee Dashboard with summary details

Domestic and Vehicle Information:

Each tenant has the ability to register their domestic worker information and vehicle registration information. This is then visible to the trustees in case it is needed.
Trustee Dashboard with summary details

Accessibility:

Centenant STM is accessible anywhere from cellphone or PC where internet is available.
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