SECTIONAL TITLE COMPLAINT MANAGEMENT
The hidden cost of complaints
As a trustee at a sectional title handling complaints are one of the key responsibilities. Happy tenants make for a happy complex.
If the complaints are not handled correctly they can turn into a costly nightmare.
The key to handling complaints the proper way is to adress them quickly since some issues can cause a lot of expensive damage like a water leak or a clogged drain.
Most sectional title body corporate use a whatsapp group for complaints. Although it is quick for anyone to log a complaint to the group the problem is said complaint can easily get lost in the chaos of a whatsapp group and after the 5th try logging their complaint over 3 days the damage could already be done.
In some cases the resident might even decide to contact the sectional title managing agents about the problem due to non response and that can push up the cost even more. Some sectional title agencies will charge you R200 just to forward that complaint to the body corporate or trustees of the sectional title. A cost that could have been avoided if the complaints were managed properly and effortlessly.
Centenant STM provides the right tools to make is a simple as possible to log complaints and assign them to the proper person responsible. With the centenant stm complaint management system the body corporate can assign a trustee to each complaint category who will then be notified when a new complaint is logged. The person logging the complain also has a clear view of the progress of the logged complaint.
Managing the complaints the right way can save time and money and the most important part is all tenant's complaints are heard.
Happy tenants means a happy sectional title.
If you have any more tips for us please send us an email and share with us your experiences.